Built with operators. Not just for them.
Tell us what your venue needs and the people who build Sidedoor pick it up. Many venue requests ship within a day. Bigger ones get planned with you.
Watch the film (1 min)From your message to your venue.
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You tell us
Raise it in your venue’s WhatsApp group on Managed support, or on a call or by email. Describe the problem in your own words.
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The people who build it look
Your request reaches the people who build Sidedoor, not a support queue. They work out what your venue needs.
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You hear back
We come back to you with what we plan to build, so you know where it stands.
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It ships, and you’re told
It goes live for your venue and we let you know, with the date it shipped.
Built around what venues ask for.
Many venue requests ship within a day. Bigger ones get planned with you.
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You asked
Staff wanted the guest profile to say what matters, not rows of numbers.
We built
A guest profile that tells staff who is overdue a visit, how they compare to the venue’s typical guest and their value over time.
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Bar group
You asked
A venue selling New Year’s Eve table packages as tickets needed them on the floorplan to plan the night.
We built
Event tickets that create a table reservation, so ticketed packages are planned like any booking.
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Cocktail bar
You asked
A venue wanted different times or deposits for one week only, without remembering to change them back.
We built
Rule changes for set dates that revert on their own.
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You asked
Party sizes change after a deposit is paid.
We built
Partial deposit refunds and top-up requests on the same booking.
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Cocktail bar
You asked
A busy venue’s table plan left parties unseated that a better plan could fit (15, 4 and 12 bookings on three of its nights).
We built
A whole-night table planner that solves the evening at once and previews every move before applying it (now 0, 0 and 1 unseated on the same nights).
Built for hospitality
Shipped on our own initiative, from what we see in venues.
- “Finish your booking” nudges that bring back guests who left mid-checkout.
- Guests pick their exact table on a live 3D model of the room.
- Sidedoor inside Claude: venues ask their own AI about bookings and guests, listed in the Claude connector directory.
- A monthly report showing each venue its months on Sidedoor against its previous platform.
- Daily and weekly owner summaries, readable in 30 seconds.
- Lost demand made visible: the guests a venue turned away when it was full.
Three reasons to partner.
A direct line to the team
Feedback reaches people who can change the product, not a support queue. On Managed support your venue has its own WhatsApp group with the team, 24/7.
Technology that keeps improving
Sidedoor keeps developing around real hospitality problems. The dated list on this page is the proof.
A genuine working relationship
We learn how your venue runs, instead of making every venue work the same way.
See how support works, or how switching works.
Tell us what your venue needs next.
With Sidedoor, you’re working with a team that’s close to the product, understands your operation and can respond to feedback quickly.