Free, planned with you, and the migration itself typically takes under an hour.
Before anything moves you get a written scope for your venue: what comes across as-is, what we set up for you, and anything your current provider can’t export.
The migration itself is automated and typically under an hour. The steps around it are there so nothing is left to chance. Allow about a week end to end, mostly for logins and your web developer.
Day 1
A call or meeting to go through your venue, what moves across and your dates.
2 days before go-live
We get access and make an initial copy of your bookings, guests and set-up, so you can test and review it before anything changes.
Before go-live
Before go-live, if your team would like it.
Before go-live
Your web team points your booking link at a redirect we control. On the day we switch it over ourselves, so the changeover is quick and doesn’t wait on anyone else.
Go-live day, under an hour
Automated, typically under an hour. Our largest venue moved in 20 minutes. You’re taking bookings on Sidedoor the same day.
Go-live day
We check the counts against your current system: every booking accounted for.
Go-live day
Every guest with an upcoming booking gets one confirmation from Sidedoor, with calendar links: your booking is confirmed on Sidedoor.
First services
We monitor your first services and stay on call for rapid support.
Week 1
For anyone who’d like more once you’re live.
1 week after go-live
How the platform is performing, your configuration, and our recommendations.
4 weeks after go-live
We start introducing more of Sidedoor’s own features to improve how you run.
We reconcile the import against your current system’s counts, run a top-up import on switch day for anything booked since, and your team checks the upcoming diary before go-live.
Guests with upcoming bookings get one confirmation with calendar links. No marketing.
Deposits already taken stay recorded on each booking. New bookings can take a deposit up front or keep a card on file from day one, through your own Stripe account.
We set the switch date around your notice period. Migration is free.
Support starts on day one, with 24/7 cover on Managed support. How support works
Case studies
48%of bookings are groups of 8 or more
An Irish bar with live music moved from its previous booking system to Sidedoor. Almost half its bookings are groups of 8 or more, with 389 requests approved.
Read the case study
+28%covers, year on year
A bar and beer garden in Scotland moved from Dojo to Sidedoor table combinations and day planning. Covers rose 28% and groups of 8+ hit 33% of bookings.
Read the case study
Nothing to move? We help you set up your venue and you can take bookings the same day.
Switching questions
The questions venues ask us most about switching. Anything else, venues@thesidedoor.co
Only for as long as you want to. We lift and import your data while you keep trading on your current system, then switch you over on the day you choose. After that your old system is read-only.
On switch day we import your bookings, then run a top-up import that carries across anything booked since.
The migration itself is automated and typically takes under an hour, and you’re taking bookings on Sidedoor the same day. Our largest venue moved in 20 minutes. Your set-up comes across two days before. Allow about a week end to end, mostly for logins and your web developer.
Training is your choice: before go-live, after it, or both. Sessions cover floor, door and office, with the staff app installed.
No. Their bookings and profiles come across as they are. Guests with upcoming bookings get one confirmation from Sidedoor with calendar links, and nothing else.
Your booking rules and payment policies move across with your venue set-up. Your current provider doesn’t hand over saved card details, so they don’t come across. Deposits already taken stay recorded on each booking, and new bookings can take a deposit up front or keep a card on file from day one.
Groups move venue by venue, at their own pace, all into one Sidedoor account. Each venue gets its own written scope and switch date.
Yes. Export your bookings and guests as CSV any time; we export your full configuration on request.
Support starts on day one. Managed support is 24/7, so someone who knows your venue is there on your first busy night.
No, migration is free.
Anything else? venues@thesidedoor.co
Switching assessment
Tell us what you run today and we’ll come back with a written scope: what moves across, what your website needs and when you could be live.
We’ve got your switching assessment request and we’ll be in touch within one business day. We’ve emailed you a copy.
